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Call us for all your car needs! 574-266-4573

TECHNET

CODE OF ETHICS

As a member of the TECH-NET Professional program we agree to:

  • Recommend corrective and maintenance services and explain to the customer which of these is required now to correct existing problems and which are for preventive maintenance.

  • Offer customers a price estimate for work to be performed.

  • Obtain prior authorization for all work done, in writing or by other means satisfactory to the customer.

  • Make every effort to keep the customer informed about appointments and completion deadlines.

  • Furnish an itemized invoice for parts and services, priced fairly, which clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request.

  • Furnish or post copies of any warranties covering parts or service. Use quality CARQUEST Auto Parts, guaranteed coast to coast.

  • Provide and honor CARQUEST manufacturer warranties.

  • Exercise reasonable care for the customer's property while it is being serviced.

  • Make every effort to fix the customer's vehicle right the "first time".

  • Maintain a system for fair settlement of customer's complaints.

  • Cooperate with established consumer complaint mediation activities.

  • Uphold the high standards of the profession and seek to correct any or all abuses within the automotive industry.

ASSOCIATIONS

  • ASE (Automotive Service Excellence)
  • CARQUEST
  • TECH-NET
  • Car Care Aware

Testimonials

  • Everyone here is really friendly and helpful and provides excellent service in a timely manner.
    -Elkhart, IN

  • Thanks for going that extra mile!
    -Jerry S.

  • Easy/ friendly to talk with. They get the job done without 'finding' lots of other things to charge me for. When the job is done, it's done. I've never had to have them fix something twice.
    -David H., Elkhart, IN

  • The service is excellent! Dan has always gone the extra mile to do the best work at an exceptionally fair price.
    -Peter T., Elkhart, IN